Updated: March 26, 2020 – Curbside Service, Emergency Procedures Only
Dear loyal Pet Kare clients,
In order to comply with the newest directives from the governor that we shelter in place, we are switching to an emergency only basis. We are considered an essential business according to our governor so we will continue to operate in order to relieve pain and suffering in our pets. We will also continue to vaccinate puppies and kittens in order to prevent outbreaks of other contagious diseases (parvo for example). We will be able to fill medications and prescription foods and we ask that you please pick up between 9AM and 12PM.
We will continue to use the curbside service that we have been utilizing for the last week. When you arrive, please call our main line if it is during regular hours. We will then come out to the parking area, place one of our clean leashes on your pet, ask that you unclip your leash, and bring your pet into the building. If you are here to collect a prescription, we will collect payment over the phone, then bring the item to the parking area.
Our phones will be on during our regular business hours but we will have limited staffing. Please leave a message for anything non urgent if we are unable to answer and we will call you back as soon as possible. If you have an emergency with your pet and we do not pick up the main line, please call our emergency cell phone at (970) 819-7889.. If you are here to pick up medications and we do not answer the phone, please give us a few moments and try again. If we are still busy attending to an ailing patient, please call the ER phone and let us know that you are in the parking area.
This will be a work in progress so we appreciate your patience as we navigate our new protocols.
Thank you so very much for the support and kindness so many of you have shown us in this past week. We feel so fortunate to live in this supportive community and are honored to serve you and your pets. Please call if you have any questions at any time.. I have no doubt we will come out stronger on the other side!
Dr’s Susan, Chris, Paige, Cindi, Sam and Karen and the entire staff at Pet Kare Clinic
Updated: March 24, 2020 – Curbside Concierge Continues for Essential Services
Dear loyal Pet Kare clients,
Thank you so very much for the support and kindness so many of you have showed us in this past week. Like everyone else, we have made numerous changes very quickly and you have all rolled with it as we figure out our new systems. The curbside concierge system seems to be here to stay for a while and we hope it is working for you!! We feel it has been a successful way to decrease everyone’s physical contact and comply with the social distancing directive.
The newest directives from the governor are currently in effect through April 14th and are as follows:
- We are considered an essential business so we will be able to keep our doors open. The scope will be determined of course by the changing climate but we will not stop seeing your pets especially in an emergent situation.
- We have been asked to discontinue elective surgeries which consist of spays, neuters, routine dentals etc. We will continue to be able to provide surgeries for conditions that threaten the life of the pet or that are needed to alleviate pain. This is a decision that will be made collaboratively with the Pet Kare team and the client.
- At this time we will continue to provide vaccines services for the core vaccines in order to prevent further outbreaks (rabies, parvo etc).
- We can provide other services to help alleviate pain (acupuncture, rehab, euthanasias etc) so long as we maintain social distance.
- Housecalls will be offered on a case by case basis for situations that are critical to the well being of the animal.
This would be a great time to download our app if you have not already as it is a terrific platform for seeing vaccine status, placing orders to pick up medications and food, for setting up appointments, etc
We feel so fortunate to live in this supportive community and are honored to serve you and your pets. Please call if you have any questions at any time. Thank you so much for your loyalty and patience as we work through this. I have no doubt we will come out stronger on the other side!
With gratitude, the veterinarians and staff at Pet Kare Clinic
Updated: March 20, 2020 – No Elective Procedures at this Time
To the Wonderful Clients of Pet Kare Clinic,
Pet Kare Clinic is open for curbside service, as described in our March 18 update below. However, as of March 20 we are not performing elective procedures such as neuter, spay, or dental work. Thank you for your patience, as we are working hard to meet everyone’s needs in this difficult time.
Updated: March 18, 2020 – Curbside Service Only
We apologize for the changes in protocol compared to the letter we sent yesterday. Unfortunately that letter was sent prior to recent change in recommendations from both the local and state/federal levels in regard to the degree of social distancing we have a responsibility to impart as a business.
We do not want to and plan not to reduce the quality of care you have come to expect from us. However, we are going to implement policies to reduce interaction between you and other clients.
We are asking that you call us from the parking lot as you arrive for check-in. Our wonderful technicians will obtain a history from you via the phone. Once we have obtained our history, we will come out and receive your pet to perform an examination in the hospital while you wait comfortably in your vehicle. Our doctors will call with recommendations in-regards to testing, treatments, and costs of such.
Once your pet is ready, we will call with findings or discuss further or final recommendations. At that time our lovely client care specialists will call to arrange payment over the phone. We will then return your pet to your car with medications, discharge instructions, and further direction.
If needing medications, supplements, or pet foods, please call us ahead of time so we can have those products waiting to be delivered to your car as soon as you arrive. We will accept payments over the phone for such products as well.
Thank you so much for being understanding during this unprecedented time. We are hoping these measures are beyond what is necessary and we can quickly revert back to our previous schedule and service. Please be aware that, while this is obviously an inconvenience, our hope is to help protect you and the rest of our clients, all of which we adore and do not wish to see sick!
Thank you and please contact us with any questions or concerns that you may have!
Doctors Susan Colfer, Paige Lorimer, Cindi Hillemeyer, Chris Schwarz, Sam Hollingshead, and Karen Nann, along with the entire Pet Kare Team
Updated March 17, 2020 – Clinic Protocols
To our wonderful Pet Kare clients,
You have all likely received numerous emails from many organizations but we wanted to let each of you know that we are open for business at this time. We will be doing extra cleaning of high touch surfaces and washing our hands and surfaces between each pet. We will be asking each of you to wash your hands upon entering the hospital.
What we have learned from the WHO and AVMA at this point indicates that animals can NOT carry and shed the virus. However, they can act like a fomite (just like a dollar bill or credit card), meaning that if an infected person has recently touched an animal and then someone else pets the animal, there can be live viral particles that are passed on. Because of this, the governing body has mandated that we are not allowed to examine the pet of a person who has tested positive for COVID 19. If you are sick and your pet has an urgent or emergent condition, please call us and we will help you navigate through this.
If you have special circumstances and prefer not to come into the hospital yourself, let us know ahead of time. We can do exams or check your pet in while you wait in your car. We are also available for house calls.
We have more information on our website and our facebook page; we will be updating as this situation evolves.Read mk
We know that we have the best clients and the best staff anywhere and we want to make sure that we do our part to keep our community happy and healthy as we navigate these unprecedented times. We will adapt as needed but will work diligently to ensure that your pets remain healthy as this situation emerges and will not compromise our quality of care.
Thank you so very much for trusting us with your furry friends and please call if you have any questions or concerns. We will all get through this together!
Drs Susan, Chris, Paige, Cindi, Samantha and Karen and the entire Pet Kare team